Frequently Asked Questions

SHIPPING

What's the status of my order?

We will send you a shipping confirmation email with a tracking link where you can see the status of your delivery.

Can you ship internationally?

Currently, we only ship to European countries.

PAYMENT

What payment options do you offer?

We offer Paypal and direct bank transfer as a payment option.

How can I use a voucher/discount code?

After you have added your items to your cart, please select proceed to checkout. You will have the option to add your discount or promo code to your order. Please bear in mind, only one discount code can be redeemed per order.

TROUBLE SHOOTING

Device is not connecting

Make sure the device is switched on. The LED will then blink every 10 sec in blue colour. Check if the Bluetooth on your device is enabled and the app has privileges to use it.

Restart the application and try to connect within 50 meters.

Still need help? Send us a note!

For any other questions, please write us at info@open-wind.com or use our contact form

022032051 041